Patient Rights & Terms

Name: Blue Rhine Clinic
Address: 1300 K Street, Second floor, Modesto, CA, 95354, US
Telephone: (209) 451-5999

How Blue Rhine Clinic approaches patient rights, respectful care, and the process for submitting concerns or grievances.

Use this page for grievance instructions and a clear summary of what patients can expect from the practice.

Contact the Clinic Privacy Notice

Blue Rhine Clinic is committed to respectful, confidential, physician-led care. Patients have the right to understand their care options, ask questions, and raise concerns without fear of retaliation.

This page summarizes patient expectations and explains how to submit a grievance by mail.

Your rights

Patient bill of rights — what you can expect

As a patient of Blue Rhine Clinic, you can expect:

To be treated with dignity, respect, and without judgement
To receive confidential care consistent with HIPAA and, where applicable, 42 CFR Part 2
To understand recommended treatment options in clear language
To participate in decisions about your care plan
To ask questions about medications, risks, benefits, and alternatives
To access telemedicine when clinically appropriate and available
To request records and privacy-related rights described in the Notice of Privacy Practices
To raise concerns or grievances and have them reviewed

Working together

Patient responsibilities

To support safe, effective care, patients are asked to:

Provide accurate medical and substance-use history to the best of their ability
Keep scheduled appointments or cancel with reasonable notice
Use secure channels (portal, clinic phone/email) for clinical communication
Follow agreed treatment plans and discuss concerns early if something is not working
Protect portal credentials and maintain a private space for telemedicine visits

Grievance process

How to submit a concern or grievance

This secure process may be used to submit concerns or grievances to Blue Rhine Clinic.

Please provide only information necessary for us to investigate your concern.

Please submit by mail. Download or write your Patient Grievance Form, complete it, and mail it to:

Blue Rhine Clinic

1300 K Street, Second floor

Modesto, CA 95354

Phone: (209) 451-5999

For urgent medical issues or emergencies, call 911 or go to the nearest emergency department. Clinic grievance mail is not a substitute for emergency care.

Or call (209) 451-5999.

Scope of these terms

These terms apply to patients and prospective patients interacting with Blue Rhine Clinic’s website, telemedicine services, and in-person care in Modesto.

Online appointment scheduling is provided through CharmTracker, an external system. Portal access is likewise external to this website.

Website information

Content on this website is for general information about Blue Rhine Clinic services and does not create a physician–patient relationship by itself.

Only an evaluation with a qualified clinician can determine whether a treatment is appropriate for you.

Telemedicine terms

Telemedicine visits require a private location, a compatible device, and use of the clinic’s secure platforms.

Recording visits is not permitted unless explicitly authorized. Patients should protect login credentials and follow clinic guidance for virtual care.

Compliance & business information

Blue Rhine Clinic is independently certified by LegitScript for telemedicine, prescribing, and healthcare advertising standards.

Blue Rhine Clinic is DBA for Hospitalist Company, a California S-Corp.

Questions about your rights?

Contact Blue Rhine Clinic by phone or email. For privacy details, review the Notice of Privacy Practices.